In accordance with the “Data Protection Act” No. 78-17 of 6 January 1978, your information is intended for the company AEROAFFAIRES responsible for the processing.
212 Ter Boulevard Pereire
75017 PARIS – FRANCE
Tel +33 1 44 09 91 91 82
Share capital of €100,000 – RCS PARIS 44489891873
VAT number: FR57444891873
You have the right to access, rectify and delete data concerning you. You can exercise this right by sending an e-mail to the following address: firstname.lastname@example.org
By connecting to this site published and put online by AEROAFFAIRES, you access content protected by law, in particular by the provisions of the Intellectual Property Code.
The publisher authorizes only a strictly personal use of the data, information or content to which you have access, limited to a temporary recording on your computer for display on a single screen and the reproduction, in a single copy, for backup copy or printing on paper.
Any other use is subject to our express prior authorization. By continuing your visit to our site, you agree to abide by the above restrictions.
Reproduction and distribution rights reserved to the company AEROAFFAIRES, which is solely responsible for the content of these pages.
The information on this site is provided free of charge and as a service to the public. Despite all the care taken with this information posted online, it cannot constitute a contractual document and cannot be used as a basis for legal action.
Privacy and personal data protection policy:
AEROAFFAIRES respects your privacy and your rights to control your personal data. The principles that guide us are simple. We will be transparent about the reasons and nature of the data collected. We protect your data scrupulously. We do not sell your data to third parties, and we will never do so.
The main purpose of collecting your data is to improve your flight experience. Whether it is to collaborate with you or to ensure that you have access to your lists of empty flights or sightseeing tours or newsletters informing you of new products to discover or devices that we put at your service and offer you a very responsive customer service to help you in case of problems, our objective is that you can move as easily and quickly as possible.
This Privacy Statement (the “Statement”) explains what types of personal information we collect from you, directly or indirectly, and how we use it. Personal information includes any data that may be used to identify you or that we may link to you. The Declaration also addresses the choices you can make in data collection and how you can control these choices. It applies to all products offered by AEROAFFAIRES (the “AEROAFFAIRES product(s)”), including our future application (the “AEROAFFAIRES application” or the “application”). It also includes all websites controlled by AEROAFFAIRES, as well as other offline interactions, such as visiting an airport or attending an AEROAFFAIRES event (collectively, the “Services”). Please read this Statement carefully to understand how AEROAFFAIRES may collect, use and share your personal information. The terms “we” or “AEROAFFAIRES” both refer to AERO AFFAIRES.
The different categories of personal information we collect:
The information you provide us with:
We collect information that you voluntarily provide to us (such as your name, phone number and email address), such as when you want to know more about AEROAFFAIRES products and services or when you contact our customer service to obtain a charter request or quote.
The information we automatically collect:
We only collect information about you, such as functional data or information collected using cookies and similar technologies when you use or visit our websites, or our application, or when you interact with us through them. For example, we may collect information about the type of device you use to access our websites, your operating system and its version, your IP address, your general geographical location as indicated by your IP address, your browser type, the Internet pages you visit on our websites and your possible interactions with the content of our websites.
Information obtained from other sources:
We may receive information about you from other sources, including third parties, such as air service partners and other partners with whom we offer additional services (e.g. car rental) or conduct joint marketing activities. We may also receive information about you through social media platforms, for example, when you interact with us on them. We protect data obtained from third parties in accordance with the practices described in this Statement and also apply any additional restrictions imposed by the data source.
Information about children:
AEROAFFAIRES does not target children under 16 years of age and does not aim to attract them. Although visitors of all ages may browse our websites or use our application, we do not knowingly collect or request any personal information from persons under 16 years of age without their parents’ consent. If, after notification by a parent or guardian, or by any other means, a child under 16 years of age has registered on our site using false information, we will cancel that child’s account and delete the information from our records.
Customer interactions with AEROAFFAIRES:
In order to make the information contained in this Statement easy to understand, we have highlighted various situations in which AERO AFFAIRES may collect personal information from its customers. Customer interactions with AERO AFFAIRES can be divided into the following categories:
Become familiar with AEROAFFAIRES:
When you search on AEROAFFAIRES, you may virtually visit a site or physically visit a location where we are located. For example, you can browse our website, call one of our sales representatives, physically visit an airport where AEROAFFAIRES is mentioned or participate in events sponsored by AEROAFFAIRES. In order to learn more about AEROAFFAIRES products you may voluntarily provide personal information (e. g. your name and email address) during these interactions. During your visits to our websites, we may also collect information about you.
We collect: your name, email address, IP address and data provided by cookies or similar technologies.
Why? We use this information to keep you informed of AEROAFFAIRES’ product and event news. In addition, the IP address helps us to better understand the geographic data of people who visit our websites, and thus improve them for all. It is in our legitimate interest to process your personal data for these purposes in order to charter an aircraft or related AEROAFFAIRES services.
Once you have made the decision to charter a flight or take an associated service from AEROAFFAIRES, we offer you the possibility to buy it directly from us on www.aeroaffaires.com or www.aeroaffaires.fr or on another AEROAFFAIRES website. In this case, you will be asked to provide us with information so that we can finalize your order.
We collect: your name, phone number, email address, billing address and payment information.
Why? We use this information to complete your transaction, to offer you a follow-up of your purchase, to help you solve any order problems and to manage cancellations and other problems related to the purchase of your charter and other services offered by AEROAFFAIRES. The processing of your personal data for this purpose is necessary for the execution of the contract that we conclude with you. Please note that we do not store any information related to your payment or credit card. We only use your payment information when purchasing an AEROAFFAIRES product.
There are three main reasons for collecting information from your charter requests to AEROAFFAIRES: (1) to provide you with suitable aircraft in relation to your flight request, for example), which is necessary for the performance of the contract we enter into with you; (2) to enable you to ensure that we provide you with aircraft or services in connection with AEROAFFAIRES, another prerequisite for the performance of the contract we enter into with you; and (3) to improve our AEROAFFAIRES offers over time, which is in our legitimate interest.
Additional usage data
In order to optimize your experience with the services offered by AEROAFFAIRES and offer better AEROAFFAIRES products and services that meet the needs and expectations of our customers, we collect the following additional usage data. You can refuse to share this data.
Get assistance from AEROAFFAIRES
From time to time, you may need to contact our customer service department for assistance on your flight. In order to provide you with the best possible service, we may collect some of your data or that of your manager in charge of the group of passengers on board
We collect: Contact information such as your name, email address, phone number, social media credentials (if you contact us using social media)
Why? We collect this information to provide you with the best possible assistance. For example, for customer requests and questions related to the flight or related services, we use contact information to respond to the customer using their preferred method of communication (by phone, email or on social networks).
How we use personal information:
AEROAFFAIRES uses the data collected to provide you with its offers and services, which includes using this data to improve and personalize your experience. It is also used to communicate with you, for example to send you information about your account, inform you of the availability of new AEROAFFAIRES offers or services and send you security and other updates.
AEROAFFAIRES uses the data collected for the following purposes:
Security issues and dispute resolution
Communication, marketing and advertising
We use the data to provide, operate, support and improve the AEROAFFAIRES offers and services we offer so that our customers can book a charter as easily as possible. This processing of your data is necessary for the execution of the contract we conclude with you.
We use data to respond to customer requests, diagnose problems encountered by customers and provide them with support. This processing of your data is necessary for the performance of the contract we conclude with you and serves our legitimate interest.
We continuously use data for research purposes as well as to develop and improve our AEROAFFAIRES product offerings and services including maintaining and optimizing their performance, and adding new ones by, for example, using your wishes to propose new offerings through search queries and clicks to increase the relevance of search results and using usage data to determine which new features to prioritize. This data processing is necessary and serves our legitimate interest.
Security issues and dispute resolution
We use data to protect the security of our AEROAFFAIRES offers and our customers, to detect and prevent fraud, to resolve disputes and to implement our contracts. This data processing is necessary and serves our legitimate interest.
We use data to develop global analysis and business intelligence that enables us to conduct our business, protect our offerings, make informed decisions and report on our company’s performance. This data processing is necessary and serves our legitimate interest.
Communication, marketing and advertising
We use the data we collect to send and personalize our communications with you. For example, we may contact you by email or other electronic means of communication (including the AEROAFFAIRES application) to inform you of new AEROAFFAIRES offers or services available in your area, security or software updates, to keep you informed of the processing of your support request or to invite you to participate in a survey. This data processing is necessary and serves our legitimate interest. For a better understanding of the personal information we collect and use in your various interactions with AEROAFFAIRES, please consult the sections below.
How we may share personal information:
AEROAFFAIRES does not and will never sell its customers’ personal information. We only disclose your data in accordance with the provisions of this Statement. We may share information with the following types of third parties.
Independent service providers:
AEROAFFAIRES uses the services of various third party service providers to provide services such as the management and hosting of its websites, online purchases and the sale of its offers, the processing of credit card transactions and email communications. We only share your personal data if necessary, for example to complete a transaction or provide any charter or service you have requested or authorized.
Sale or merger:
We may share your personal information in the event of a merger or acquisition or in the event of the sale of all or part of our assets. Of course, we will notify you by email or by a prominent notice on our website and inform you of your rights.
The legal basis for the use of personal information
We have several legal grounds for using your personal information, including:
The execution of a contract
The use of your personal information may be necessary to fulfill the contract we enter into with you, including: finalizing the purchase of your AEROAFFAIRES charter, registering and managing your account, helping you in the event of technical problems, managing flights or cancellations, registering your AEROAFFAIRES order or responding to your requests.
The notion of legitimate interest
We may use your personal information in our legitimate interest. For example, the notion of legitimate interest is used by us as a basis for analyzing and improving our BUSINESS AERO offers and services, as well as the content of our websites and application, or for using your personal information for administrative, legal or fraud detection purposes.
When we process your personal information on the basis of our legitimate interest and when no opt-out option is made available to you, you may exercise your right to object by sending an email to email@example.com.
Security, storage and retention of personal information
Safety and security
AEROAFFAIRES is committed to protecting the security of your personal information. However, although we take reasonable precautions to protect the personal information we collect, no security system is foolproof.
We use various appropriate technical and organizational measures and rely on industry standards to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. For example, we store the personal data you provide on restricted access computer systems located in controlled facilities. In addition, we ensure that our third-party data centre providers implement appropriate security measures. Your data is also protected by encryption, including Transport Layer Security (TLS), when transmitted over the Internet.
You can only access your AEROAFFAIRES account information and our service by using an individual login and password. To protect the confidentiality of your personal information, you must protect your password and not disclose it to anyone. If you believe that your password has been misused, please inform us immediately. In addition, always remember to log out and close your browser at the end of your session. Please note that we will never ask you to provide us with your password.
If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org
Personal data collected by AEROAFFAIRES may be stored and processed in France or any other country or AEROAFFAIRES or its service providers are located or manage facilities. AEROAFFAIRES has put in place adequate mechanisms to protect your personal information in the event of transfer abroad, in particular by adopting the standard contractual clauses approved by the European Commission.
We will retain your personal information for as long as we deem necessary to enable you to use our websites and your AEROAFFAIRES product to provide you with our services, to comply with applicable laws (including document retention laws), to resolve disputes with any party and in any other manner necessary for the conduct of our business. All personal information that we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have any questions about a specific retention period for certain types of information we process about you, please send us an email at email@example.com
We want you to be able to control how we use your personal information. Subject to national law in force, you may do so as follows:
you can request a copy of the personal information we hold about you;
you can inform us of any changes to your personal information, or if you want us to correct the information we hold about you;
In some situations, you may ask us to delete, block or restrict the information we hold about you, or you may object to the way we specifically use your personal information.
In some situations, you may also ask us to pass on the personal information you have provided to us to a third party.
When we use your personal information on the basis of your consent, you have the right to withdraw your consent at any time. In addition, when we process your personal information based on our legitimate interest or the public interest, you have the right to object at any time to this use of your information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please inform us as soon as possible of any changes or inaccuracies in your personal information by contacting us at firstname.lastname@example.org
We will respond to your request as soon as possible, but no later than 30 days. For more information on how you can control the collection and use of additional usage data, as well as your communication, marketing and advertising preferences,
We are committed to working with you to fairly resolve any complaints or concerns you may have about our use of your personal information. However, if you feel that we are unable to help you, you have the right to file a complaint with the data protection authority in your country (if applicable) or the supervisory authority.
Aircraft accounts and aircraft applications if available.
If you wish to access, modify or delete your profile information, change your password, close your account or request the deletion of your personal data, you can do so by logging into your AEROAFFAIRES account or the AEROAFFAIRES application if available or by sending us an email at email@example.com If you are unable to access certain personal information collected by AERO AFFAIRES through your AEROAFFAIRES account or application. You can contact us at any time by sending an email to firstname.lastname@example.org We will respond to your request to access or delete your personal data as soon as possible, but at the latest within 30 days.
You can change your preferences at any time by following the same steps.
Your communication, marketing and advertising preferences
You can choose to no longer receive direct marketing communications from AEROAFFAIRES by following the instructions in all emails sent using the “Unsubscribe” tab. We will respect your decision and stop sending you promotional emails once we receive your unsubscribe or change your communication settings.
Cookies of connection
A “cookie” is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows the site to recognize your browser. The lifetime of a cookie on your computer or mobile device depends on its nature, whether it is a “persistent” or a “temporary” cookie. AEROAFFAIRES uses both types of cookies. Temporary cookies will remain on your device until you stop browsing the site. Persistent cookies remain on your computer or mobile device until they expire or are deleted. We use the following cookies on our website.
Witnesses strictly necessary. These cookies are essential because they allow you to browse our website and use its features. Without these cookies, services such as shopping baskets cannot be provided.
Performance indicators. These cookies collect information about how you use our websites. This data can be used to optimize our website and make your navigation easier.
Functional indicators. These cookies allow our websites to remember the choices you make and to personalize your experience. We may store your geographic location in a cookie to show you websites relevant to your region, for example.
Third-party witnesses. Third-party cookies are placed by external websites or parties other than AEROAFFAIRES. These cookies may be used on our websites to improve our products or services, or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook’s Data Usage Policy.
Analytical controls. We use analytical cookies, such as those offered by Google Analytics, to provide us with information such as how much time a visitor spends on our websites, which pages they find most useful and how they got to the AEROAFFAIRES websites. For more information about Google Analytics and your data, visit this Google website.
Most Internet browsers allow you to control cookies in their configuration preferences. However, if you limit the ability of websites to set cookies, this may affect your overall user experience. Some browsers offer a “Do Not Track” (“DNT”) signal by which you can indicate your tracking preferences, including intersites. Although we do not currently use technology that recognizes DNT signals, your personal data will only be processed in accordance with this Statement. Below you will find information on how to adjust the settings of cookies on the most common Internet browsers:
Advertising and modern marketing tools:
To help more people find our offers and meet their needs, we use several modern marketing tools to support our advertising efforts.
If you have declined to receive communications from us, we will not use your email address for activities related to interest-based advertising.
If you have any questions about the use of your personal information, please send us an email to email@example.com
Unless otherwise specified, AEROAFFAIRES assumes the function of controller of the processing of personal data that we collect through the AERO AFFAIRES offers and services subject to this Privacy Statement. Our address is 212 Ter Boulevard Pereire 75017 Paris – France.
Changes to our Privacy Statement
AEROAFFAIRES may amend or update this Statement as necessary to take into account customer feedback and changes to our AEROAFFAIRES offers and services. Please therefore consult it periodically. In the event of an update of this Declaration, we will change the date of the “Last Update” at the top of the Declaration. In the event of significant changes in the Declaration or in the use of your personal data by AEROAFFAIRES, we will inform you either by publishing a notice of such changes before they take effect or by sending it to you directly. We encourage you to regularly review this Statement to learn more about how AEROAFFAIRES uses and protects your information.
Questions Frequently Asked:
Here are the answers to some of the questions you may have about our Privacy Statement. We encourage you to read the full Declaration above for more information.
We fully comply with the requirements of the standards established by the European Union’s General Data Protection Regulations (GDPR), by updating our Privacy Statement. We continue to use plain language and avoid jargon to make our Privacy Statement easier to understand and read.
What is the GDPR?
The GDPR is a regulation aimed at strengthening and unifying data protection for all within the European Union (EU). And because we believe that all our customers should have the same rights, we apply them worldwide. The GDPR requires greater openness and transparency on the part of companies as to how they collect, store and use personal data, while imposing stricter limits on the use of such personal data.
How often do you plan to update your Privacy Statement?
We will update our Privacy Statement as necessary to ensure that our policies comply with international regulations, products and business practices.
What information does AEROAFFAIRES collect about me?
AEROAFFAIRES collects your name, telephone number, e-mail address, billing address, payment information, location data, IP address, social network identifiers, data provided by cookies and similar technologies, functional data such as registration and system data.
Why does AEROAFFAIRES need my information?
AEROAFFAIRES uses the data collected to provide you with the best possible experience with its products and services, including to improve and personalize your experiences. They are also used to communicate with you. For example, to send you information about your requests, to inform you of the availability of new products or services,
How is my information used?
AEROAFFAIRES uses the data collected for the following purposes:
Future product development
Security issues and dispute resolution
Product performance analysis
Communication and marketing
Does AEROAFFAIRES sell my information to third parties?
No. We never did. And we will never do that.
Can I refuse to share my information with AEROAFFAIRES?
Yes, you can choose not to provide us with certain types of personal data. However, certain categories of data that we collect, called functional data, are necessary for us to respond to you.
How do I delete my personal data at AEROAFFAIRES, and what are the consequences?
You can always send us an email at firstname.lastname@example.org or contact customer service and ask them to delete your data.
How long does AEROAFFAIRES keep my information?
AEROAFFAIRES retains personal data for as long as necessary to provide the services, track your order and carry out the transactions you have requested, or for other essential purposes such as fulfilling our legal obligations, resolving disputes and enforcing our agreements. To the extent that these needs may differ according to the offers and associated services, the effective retention period may vary considerably.
How is the information stored and secured on AEROAFFAIRES’ servers?
AEROAFFAIRES is committed to protecting the security of your personal data. We use various security technologies and procedures to protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on restricted access computer systems located in controlled facilities.
Does AEROAFFAIRES use interest-based advertising?
What guarantees are in place for children who have access to AEROAFFAIRES products?
AEROAFFAIRES does not target children and is not intended to attract them. AEROAFFAIRES does not knowingly solicit any personal information from children or send them requests for personal information. Although visitors of all ages may browse our website, we do not intentionally collect any personal information from persons under 16 years of age. If, after notification by a parent or guardian, or by any other means leading to this discovery, a child under the age of 16 has registered on this site using false information, we will cancel the child’s account and delete his or her personal information from our records.
How contact AEROAFFAIRES if I have any questions about the Privacy Statement?
If you have any questions about the use of your personal information, please send us an e-mail to email@example.com.
AEROAFFAIRES thanks its partners for their support and contributions since 1991.
Images kindly provided by: – Bombardier Inc. (Private jet – High capacity jet – Private jet for groups) – Learjet (Private jets – Business jet) – Dassault Falcon (Private jet – Business jet – Medium and long range private jet) – Piaggio (Private jets – Turbo propeller aircraft – Turbo props jets) – Embraer (Private jets – taxi jet – Air taxi) – Cessna (Private jet – Aircraft) Business jet – Business jet) – Beechcraft (Turboprops) – Gulfstream Aerospace (Private jets) – Raytheon (Long haul private jet) – Dornier (Turboprops – Avion jet a helice) – Eurocopter (Helicopter) – Bell (Helicopters) – Sikorsky (Helicopteres) – Pilatus (PC_12) – AIRBUS (Commercial aircraft – Group Charter).