Frequently asked questions FAQ

AEROAFFAIRES équipe

General questions

  • What are the safety standards on board our aircraft and helicopters?

    Because your safety is our priority, the 1,200 operators with whom we work all hold an Air Transport Certificate (ATC), issued by civil aviation, guaranteeing compliance with safety requirements. We favour the best air operators whose financial soundness, the validity of air navigation certificates, aircraft maintenance, insurance contracts (minimum set between 10 and 500 million USD depending on the type of aircraft) and crew qualifications are also checked. AEROAFFAIRES thus enables its customers to take off from more than 8,000 sites worldwide in full compliance with the safety instructions issued by the largest civil aviation organisations and departments (ICAO, EASA, FAA). All this to guarantee you the same level of safety as the major international airlines (Air France, American Airlines, Lufthansa).

  • How long is an offer valid for?

    When AEROAFFAIRES sends you its price offer, the prices are valid for one month, subject to the availability of the equipment at the time of your confirmation. In the event that the device you select is no longer available, the AEROAFFAIRES team will immediately send you an alternative offer.

  • How can I add an additional destination?

    If you wish to add a route, contact your dedicated contact person directly. They will be responsible for organising the additional liason. You can reach our team at 01 44 09 91 82 or by email at info@aeroaffaires.com

  • Do I have to pay a deposit when I book a private jet?

    At the time of flight confirmation, a 50% deposit will be required to book the selected aircraft and 100% 3 weeks before the flight.

  • What is the payment method for a private jet flight?

    You are free to choose the payment method that suits you best. Credit card payment automatically adds a 4% fee to the total amount of the bill. If the flight is on the same day, payment will be by check or bank transfer before boarding. A deposit of 50% will be requested upon confirmation to book the jet with the air operator.

  • My trip is cancelled. How can I cancel the private jet charter?

    As soon as the flight is confirmed, AEROAFFAIRES makes a commitment to the airlines. Cancellation, following written confirmation of booking by email or confirmed by phone, will result in a minimum cancellation of 30% if it occurs at least 60 days before the departure date. Between 60 and 40 days, the cancellation fee is 40% of the total amount of the flight. From 30 to 7 days before departure, the fee is 50% of the amount. From 7 days to 48 hours, the fees will represent 80% of the amount of the flight invoice. A cancellation that occurs within 48 hours before the flight, would result in the full payment of the flight invoice amount.

  • Does the weather impact my private jet flight?

    In case of bad weather preventing the plane takeoff or landing, the flight will be cancelled and refunded. AEROAFFAIRES, as a responsible company, does not take any risks.

  • Can I modify my booking?

    Thanks to private and tailor-made aviation, you can modify your reservation at any time. Reactive and concerned about your satisfaction, the AEROAFFAIRES team will do everything possible to support you in these itinerary changes.

Prepare your trip

  • If i’m travelling by private plane or helicopter, what are the necessary travel documents?

    A national or international identity document will be required depending on the destination of departure and arrival. We are subject to the entry regulations for the territory of your destination.

  • How do I know if my flight is confirmed?

    When you make a request for an aircraft or helicopter charter after AEROAFFAIRES, a dedicated contact person is at your disposal. They will accompany at each step and will contact you from your resquest until your arrival at your final destination. When confirming your flight, they will send you a confirmation email, guaranteeing you the reservation of the aircraft.

  • Carrying bulky luggage (golf equipment, skis, bicycles, surfing gear), can I take everything with me when I travel?

    AEROAFFAIRES allows you to travel with peace of mind with bulky luggage. Let us know when you request a charter if you have this type of luggage. Our team will take this into account and offer you a suitable aircraft.

  • How early do I need to arrive at the airport before takeoff?

    Passengers usually board any time after 2:00am (commerical aircraft) and should be present 10 minutes before departue time (private jet/helicopter) according to the information stipulated on the flight plan. Any delay caused by the passengers will incur the responsibility of the customer vis-à-vis the carrier. If the subcontracting carrier had to pay additional airport taxes or cause a delay for the next flight, additional charges could be charged to the customer.

  • How is boarding and waiting at the airport before takeoff at the airport?

    At most airports, AEROAFFAIRES customers have access to special VIP lounges where they can refresh themselves before their flight. We will send you detailed information before your departure.

  • How does security work?

    The passage of the security check depends on the conditions at the airport of departure and arrival. At any airport, when security checks are carried out, you can be assured that they are carried out discreetly in a suitable VIP setting.

  • How can I ensure my child’s safety and comfort on board a private jet?

    We also make sure that the little ones travel safely. Baby carriers can be placed on board if you are traveling with infants. Older children can use seat belts on each passenger seat. For a flight with children under 3 years old, choosing a pressurized cabin can help to prevent earaches.

  • Can I travel with my pet on a private jet?

    AEROAFFAIRES is “pet friendly”. Your pet can board with you so that you can enjoy the flight together. Please inform your expert while booking, so that the crew and the company can process the adjustments if needed. For animals over 9kg, your personal advisor will offer you a different private jet. Some destinations such as England have specific requirements regarding customs. Vaccination records should be up to date to complete the formalities.

  • Is my luggage accessible on board?

    This depends on the type of aircraft chosen. For further information, please contact our 24-hour hotline.

  • Is there a baggage limit on board a private jet or helicopter?

    The size and number of baggage items depend on the type of aircraft you choose. If you’re carrying a load or traveling with bulky, fragile or special baggage, let your dedicated contact person know. He or she will be happy to advise you.

On-board and additional services

  • Do you provide a shuttle service to get to the airport form home?

    AEROAFFAIRES’s job is to make your life easier. We will take care of everything that can help us to be of service to you. We work with quality partners who will ensure your transfers from and to your arrival. These transfers can be made by taxi, limousine service, speedboat or helicopter shuttle.

  • How to get to your final destination from or to the airport by cab or helicopter?

    AEROAFFAIRES is your facilitator. We’ll do everything we can to help you. We work with top-quality partners who will ensure your transfers to and from your destination. Transfers can be made by cab, limousine service, speedboat or helicopter shuttle.

  • I have special dietary habits or tastes. What about onboard catering?

    As this is a tailor-made trip, you’ll be able to choose your own on-board catering. We work with renowned caterers who will be happy to take your dietary habits and preferences into account.

  • Is there a toilet on board the private jets?

    Most aircraft are equipped with on-board toilets except for aircraft with less than 4 seats and some turboprops with 6 to 19 seats. If the aircraft does not have a toilet, the crew will ask you to make arrangements before boarding.

  • Can I sleep on a private jet?

    Some devices offer a sleeping area with a bed specially designed to allow you to rest during the flight. Most devices offer comfortable and extendable seats, allowing you to rest and sleep.

  • Can I smoke on a private jet?

    Out of respect for the passengers who will succeed you and for the smells difficult to make disappear, smoking on board is forbidden. The aircraft chartered by AEROAFFAIRES are non-smokers. Adapting to your travel requirements and offering a tailor-made service is our priority. Inform us, when you request your charter, so that we can offer you the most suitable aircraft.

  • Can I make a phone call on board the device?

    Yes, you can make a phone call on board your plane or helicopter. If not, the crew will inform you. Many aircraft are equipped with a satellite phone.

Find out more

Q&A

Business aviation is a mode of air transport that enables business passengers to travel by plane or helicopter without having to use conventional airlines. Adopted by a large number of companies, the business jet has become a strategic tool whose users recognize the advantages of both acquisition and rental (source: Wikipedia).

The range of airplanes and helicopters available for rental on the market today is vast, enabling flights from 4 to 400 people to be organized. Technical advances by manufacturers enable users to cover distances almost equivalent to those of conventional airliners (up to 11,000 km) in an exclusive, discreet and flexible environment, since on the one hand, the landing strips available are located closer to the final destinations, and on the other, boarding formalities are reduced to a strict minimum (boarding in around ten minutes from the terminal to the aircraft).

Since private aircraft (jets and large-capacity aircraft) and helicopter flights are much more punctual than those of scheduled airlines, and the airfields are more easily accessible, users report an average time saving per flight equal to half a working day. Business aviation customers are mainly General Management of industrial and financial groups, service or distribution companies whose network of factories, agencies or franchises must be visited regularly. That said, a not inconsiderable proportion of business aviation users are personalities from the worlds of sport, culture, the arts and cinema, who regularly use private aircraft for road shows, film shoots, concerts, sports competitions and promotional tours. All requests for private jet or helicopter rental quotes are free and without obligation, requiring no monthly or annual subscription on your part. Thanks to private and tailor-made aviation, you can modify your reservation at any time. The AEROAFFAIRES team will do everything in its power to assist you with changes to your itinerary, schedule or passenger list. Once a flight has been confirmed, AEROAFFAIRES makes a commitment to the airlines. Cancellations following written confirmation by e-mail or confirmed by telephone will incur a minimum cancellation penalty of 30% if made at least 60 days prior to departure. Between 60 and 40 days, the cancellation fee is 40% of the total cost of the flight. From 30 to 7 days before departure, cancellation charges amount to 50% of the total cost of the flight. From 7 days to 48 hours, the fee is 80% of the total cost of the flight. Cancellation within 48 hours of the flight will result in full payment of the flight invoice. However, we always do our best to negotiate these costs with the airlines, in order to reduce them commercially for our customers. In the event of bad weather and the impossibility of taking off or landing, the AEROAFFAIRES team will do its utmost to find an alternative solution at another airport or with another aircraft. If your aircraft is unable to take off due to force majeure, you will receive a full refund. As a responsible company, AEROAFFAIRES takes no risks with regard to the safety of its passengers and crew on board its aircraft. If you wish to add a route, please contact your dedicated contact directly. He or she will organize the additional connection. You can reach our team at +33 1 44 09 91 82 or by e-mail at info@aeroaffaires.com. When you request a plane or helicopter charter from AEROAFFAIRES, you will be assigned a dedicated contact person. He or she will be with you every step of the way, from your request to your arrival at your final destination. When your flight is confirmed, he or she will send you a confirmation e-mail, guaranteeing your aircraft reservation. When AEROAFFAIRES sends you its fare offer, the fares are valid for one month, subject to aircraft availability at the time of your confirmation. If the aircraft you select is no longer available, the AEROAFFAIRES team will immediately send you an alternative offer. At AEROAFFAIRES, tailor-made private aviation means flexibility. The passenger list can be modified prior to departure, subject to passenger details being provided. The number of passengers can be modified provided there is sufficient space on board the selected aircraft. As part of anti-terrorist procedures, scanned copies of passenger identity documents must be provided to AEROAFFAIRES 48 hours before the flight. The size and number of baggage items depend on the type of aircraft selected. If you are carrying a load or traveling with bulky, fragile or special baggage, please let your dedicated contact person know. He or she will advise you on the various solutions available to you. This depends on the type of aircraft chosen. For further information, please contact our hotline+33 1 44 09 91 82  24h/24 or reach out by e-mail at info@aeroaffaires.com. AEROAFFAIRES makes it easy for you to travel with bulky luggage. Let us know when you request a charter if you have this type of luggage. Our team will take this into account and offer you an aircraft adapted to your equipment.

Carriage of child seats: You’ll be able to take your little ones on board in complete safety. If you’re equipped with an airplane-safe crib, you can install it on board your aircraft. For older children, safety belts are provided on every passenger seat.

Passengers must be present for boarding between 2h00 (commercial aircraft) and 10 minutes (private jet/helicopter) before departure time, according to the information stipulated on the flight plan. Any delay caused by passengers will engage the customer’s responsibility towards the carrier. Should the subcontracted carrier be required to pay additional airport taxes or cause a delay to the following flight, additional charges may be billed to the customer.

Whether you’re a hunter or a marksman, AEROAFFAIRES will take care of all the necessary administrative and customs formalities.

AEROAFFAIRES is pet-friendly. You can take your pet on board with you. When you make your reservation, let your dedicated expert know so that he or she can inform the crew and the airline. This depends on the type of aircraft chosen.

When requesting a charter, tell your dedicated contact person about your wifi communication needs. He or she will select equipment with a satellite connection for you. Yes, you can make phone calls on board your plane or helicopter. If not, the crew will inform you. Many aircraft are equipped with satellite telephones. As this is a tailor-made trip, you’ll be able to choose your own in-flight catering. We work with renowned caterers who will be happy to take your dietary habits and preferences into account. You are free to choose the method of payment that suits you best. Payment by credit card automatically incurs a charge of 4% of the total invoice amount. In the case of same-day flights, payment will be made by check or bank transfer before boarding the private plane or helicopter. 50% deposit will be requested upon confirmation of your flight in order to reserve the aircraft selected with the air operator. AEROAFFAIRES is your facilitator. We’ll do everything we can to help you. We work with top-quality partners who will ensure your transfers from and to your destination. These transfers can be carried out by cab, limousine service, speedboat or helicopter shuttle. At most airports, AEROAFFAIRES customers have access to special VIP lounges where they can freshen up before their flight. We will send you detailed information before your departure. Safety is paramount and a major concern for the AEROAFFAIRES team. All the operators we work with are certified and audited to ensure optimum safety both on board and on the ground. Each operator is audited and certified in his or her own country, and can show proof of accreditation and a certificate of insurance. All the aircraft we charter are “Public Transport” certified and rigorously maintained. Most aircraft are equipped with on-board toilets, except for those with fewer than 4 seats and a few turboprops with 6 to 19 seats. The crew will invite you to make your own arrangements before boarding. Yes, on some aircraft, notably VIP jets and medium- and long-haul aircraft, you will be able to sleep comfortably. Some aircraft offer a bedroom area with a bed specially designed to let you rest during the flight. Most aircraft offer comfortable, extendable seats, allowing you to rest and sleep. Out of respect for the passengers who will follow you, and for the odors that are difficult to remove, smoking on board is prohibited. All aircraft chartered by AEROAFFAIRES are non-smoking. Our priority is to adapt to your travel constraints and offer you a tailor-made service. Please let us know when you request a charter, so that we can offer you the most suitable aircraft. Security checks depend on the conditions at the airport of departure and arrival. Whatever the airport, when security checks are carried out, you can rest assured that they will take place discreetly, in an appropriate VIP setting. National or international identification will be required, depending on your departure and arrival destinations. We are subject to the entry regulations of your destination. AEROAFFAIRES is at your disposal at all times. You can book directly via our online quote. Our team will be happy to help you. Contact us by e-mail at info@aeroaffaires.com or by telephone on 01 44 09 91 82. AEROAFFFAIRES, as the concierge of the skies, will be happy to book you a hotel or accommodation at your destination, or a chauffeur-driven car, minibus or coach if required. In France, AEROAFFAIRES serves the following destinations:

Auxerre-Brance, Aix en Provence, Ajaccio Napoléon Bonaparte, Auch, Albi, Avignon Provence, Annecy Haute-Savoie, Angers, Amiens, Bastia, Beauvais Tillé, Bergerac Dordogne, Biarritz – Anglet – Bayonne, Béziers Cap d’Agde, Besançon, Bordeaux, Brest Bretagne, Brive La Gaillarde – Vallée de la Dordogne, Caen Carpiquet, Chambéry Savoie, Cannes Mandelieu, Courchevel, Cognac, Colmar, Clermont Ferrand, Dijon-Bourgogne, Dinard, Dole Jura, Deauville Saint Gatien, Figari Sud Corse, La Môle – Saint Tropez, Lyon Bron, Lille Lesquin, Limoges, Marseille Provence, Montpellier Méditerranée, Metz Nancy Lorraine, Megève, Monaco, Nantes, Nîmes, Orléans Saint Denis de l’Hotel, Paris le Bourget, Paris Issy Les Moulineaux, Paris Pontoise, Perpignan Rivesaltes, Rennes, Rodez Aveyron, Strasbourg, St Martin, Toulouse Blagnac, Toulon Hyères, Le Touquet Côte d’Opale, Tours Val de Loire, Grenoble, Pau, La Rochelle Ile de Ré, Saint Nazaire Montoir, Tarbes-Lourdes, Tours, Vannes Golf du Morbihan.

Find all the cities served by AEROAFFAIRES on this page. AEROAFFAIRES provides a single point of contact for all the following procedures:

– Proposal of a quote within two hours and selection of the best equipment available within the same timeframe

– Drawing up a flight plan

– Order ancillary services (meals, chauffeur-driven cars, etc.)

– Follow-up procedures

Our on-demand flight service is available 7/7-24H/24, contact us on +33 1 44 09 91 82 

Why choose AEROAFFAIRES
to hire a private jet ?

The strength of our network

AEROAFFAIRES is a network of more than 850 air operators with whom we work in complete confidence. Carefully selected, our partners are all certified in public passenger transport and holders of the Air Transport Certificate. AEROAFFAIRES also has a fleet of more than 20,000 aircraft, including 8,500 private jets, serving some 8,000 airports around the world.

Why Aeroaffaires ?

Our focus: your satisfaction

We are proud of the trust that our customers have placed in us for 30 years now: it is our greatest achievement!

Read the testimonials

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Our certifications

AEROAFFAIRES selects its aircraft to the highest standards of the aeronautics industry.