Towards a global airline concierge service: AEROAFFAIRES expands its offer to include commercial airline ticketing

Speed, responsiveness, confidentiality: business aviation is our core business.

But over the years, we’ve come to expect a broader range of services.
Our customers are no longer just looking for a plane, they’re looking for a seamless solution for their entire trip. Whether it’s a round-trip from Paris to Milan on a light jet, or a business trip to Asia via a commercial airline, they want to be taken care of from start to finish.

Our new offering meets this need: integrating the booking of commercial airline tickets with our in-flight concierge service. This strategic move enables us to manage the entire customer journey, whatever the nature of the flight.

This offer is aimed at regular travellers who want to :

• save time by centralizing their requests,
• receive precise advice, without going through impersonal platforms,
• get the best flights without compromising on comfort, punctuality or service.

AEROAFFAIRES thus becomes a conductor of top-of-the-range travel, capable of organizing your private flights as well as your intercontinental connections in premium cabins, while ensuring your transfers and ground services.

This is not a change of positioning, but a deepening of our role. For over three decades, AEROAFFAIRES has been organizing private flights for a demanding clientele: executives, luxury concierges, executive assistants and international institutions.
Ultimately, our mission remains the same: to ensure that our customers can travel without compromising quality, without wasting time, and without worrying about logistics.

We’re with you in the air, but also well beyond.

Why integrate commercial ticketing?

A natural evolution of air concierge services in response to the growing complexity of business travel

Travelling today, even in first class, is no longer a matter of course. Direct connections are becoming rarer and rarer, connections are getting longer and longer, and the slightest change in schedule can set off a chain of complications. These complex scenarios are part of our customers’ daily lives.

Traditional solutions are no longer sufficient. Booking a flight on one hand, organizing the transfer elsewhere, managing the unexpected on your own: it’s time-consuming, inefficient, and incompatible with the schedules of those who travel a lot.

By integrating airline ticketing into our offer, AEROAFFAIRES is not changing course. We are deepening our business: organizing complex trips, with rigor and flexibility. Whether it’s a flight on a private jet or an intercontinental flight on a major airline, we take the same care over every detail.

The demand for seamless, unified service

Our customers demand more than just comfort. It’s a seamless, fluid and controlled experience. Flying a Falcon 7X is not incompatible with a commercial flight – as long as the journey is conceived as a whole, with no break in the experience.

Experience shows that perceived quality does not depend solely on the type of aircraft or the level of service. It depends on the logical sequence, the legibility of the journey, and the adaptability of the service. A perfect flight can be spoiled by a late connection, a poorly anticipated transfer, or assistance that’s absent at the key moment.

This is where our model really comes into its own: bringing the entire journey under one roof. Avoid breaks, oversights and technical interfaces. No need to “take over” between two segments of the trip. At AEROAFFAIRES, we don’t delegate the mental burden of linking service providers to the customer: we do it for them.

By integrating commercial ticketing with our in-flight concierge service, we create a seamless chain of services, with each stage integrated into a global travel plan. No duplication, no grey areas. Only clear answers, and perfectly orchestrated travel.

Case study: return from New York to Saint-Tropez, via commercial flight and private business jet

At AEROAFFAIRES, each itinerary is conceived as a whole. It doesn’t matter if one segment is flown on a private jet and the other on a scheduled flight: the priority remains the same – consistency, reliability and peace of mind.

Here’s a concrete example of an optimized return trip for an executive and his family, after a week of meetings in New York.

Continuity provided by AEROAFFAIRES

From start to finish, a single point of contact. No switching from one team to another, no loss of information. The same voice, the same rigor, the same attention to detail.

The first contact on arrival in Paris is AEROAFFAIRES.
The last contact before entering the villa in Saint-Tropez – that’s us again.

Why does this type of organization appeal to our customers?

• Because comfort doesn’t have to stop at the class of travel.
• Because a long-haul flight should never be followed by a logistical headache.
• Because it’s simpler – and safer – to have a single point of contact for the entire journey.

This case perfectly illustrates the AEROAFFAIRES approach: think of each trip as a whole, whether it starts at JFK or Orly, whether it continues by private jet or helicopter, whether it involves a single executive or an entire team.

An ecosystem of strong airline partners

Our access to professional commercial ticketing platforms

AEROAFFAIRES doesn’t just search for flights on online comparators. We work via professional ticketing platforms, the same as those used by agencies specializing in diplomatic travel or production teams for international tours.

These tools give us access to :

• real-time availability, including on fare classes sometimes blocked to individuals;
• flexible conditions, with cancellation or modification options, often reserved for professionals;
• negotiated fares, sometimes more advantageous than those offered publicly;
• a multi-company booking system, which enables us to build complex itineraries with several carriers without any loss of consistency.

This is what enables us to offer you a tailor-made air ticket, designed to fit your schedule, rather than a standardized copy-and-paste offer.

Rigorous selection of partner airlines

We know that not all classes are created equal. Some airlines shine for their cabin quality or punctuality, while others disappoint despite their upmarket image. That’s why we select our partner airlines according to precise criteria, adapted to your budget and needs:

• cabin configuration (direct access to aisle, separation, silence) ;
• quality of bedding, meals and on-board service;
• average punctuality on the route concerned;
• baggage policy and frequent flyer programs;
• lounge quality at origin, stopover and destination airports.

We always share these criteria with you, in complete transparency. Our role is not to sell you a ticket, but to help you make the best choice.

Integrated airport VIP services

Beyond the flight itself, our services include access to airport services usually reserved for very loyal customers or ultra-premium passengers.

Depending on the airport and your needs, we can provide :

• meet-and-greet from the moment you arrive at the terminal, through to boarding or departure;
• fast-track through security and customs;
• dedicated care on leaving the aircraft, with accompaniment to your car;
• access to private lounges, even at technical stopovers or during staggered working hours.

These services, often overlooked by traditional travel agencies, are crucial to maintaining a constant level of comfort throughout the journey.

In a world where the flight itself is only part of the experience, it’ s these details that make all the difference. And that’s where AEROAFFAIRES comes into its own: by making every step of the journey as seamless as the take-off of a Phenom 100 or the landing of a helicopter in Monaco.

Tailor-made air services: what AEROAFFAIRES offers

Which classes are concerned?

The choice is clear: AEROAFFAIRES offers tickets for all classes, including business and first class. Why should this be the case? Because they really do meet the standards of comfort, confidentiality and flexibility expected by our customers.

We carefully select the best cabins available, according to airline, destination and aircraft. Some airlines offer true First Class – Emirates, Singapore Airlines, Lufthansa – while others excel in Business Class – Qatar Airways, Turkish Airlines, Air France. But not everything is equivalent. Some night flights are preferable for their seat configuration, others for the discretion of their service or the quality of the stopover lounge.

Our job is to distinguish offers that are comparable in appearance, but very unequal in actual experience. You won’t just receive a list of flights. You’ll receive a reasoned, contextualized recommendation, tailored to your schedule and priorities.

A single point of contact for the entire trip

That’s what makes all the difference. From the moment you first contact us, you’ll be accompanied by an AEROAFFAIRES advisor who coordinates the entire trip. This is not an automated platform, nor a ticketing system. It’s a human service, designed for travelers who want precise, reliable and rapid answers.

We don’t treat each segment as a separate file. Whether it’s a private flight from Nice to Zurich, a long-haul flight from Tokyo to Paris in first class, or a helicopter transfer on arrival, everything is managed in a single file, by a single person.

You leave with peace of mind, you’re expected every step of the way, and your consultant knows your schedule better than your Outlook diary.

Integrated complementary services

Organizing a flight isn’t just about booking a ticket. It’s about anticipating all the elements that will make your flight go smoothly. At AEROAFFAIRES, our ticketing service includes the possibility of :

• Choose your seat, depending on the cabin and your habits (window, quiet bubble, direct access to the aisle…).
• Register your meal preferences, including special dietary or presentation requirements.
• Access to the best private lounges and VIP service, sometimes even outside standard conditions (via our partner agreements). We can arrange for staff to guide you, transport your luggage, and arrange exclusive access to private lounges in advance.
• Enjoy fast-track and meet-and-greet service, even at foreign airports where formalities can be lengthy.
• Collect your miles, or have your loyalty points credited to the right programs.

And if there’s a last-minute change – delay, strike, weather, change of plan – your advisor will contact you immediately with a solution. No endless waiting, no redirection to a third-party service. You’re in charge.

A door-to-door air concierge model

From your office door to your appointment door

A trip can be impeccable in its planning, but if it’s framed by two poorly coordinated transfers, the overall experience falls apart.

Conversely, a well-orchestrated trip, where every link is anticipated – ground transportation, boarding, air connection, arrival – gives that rare impression: that of a fluid journey, where everything flows naturally.

That’s how AEROAFFAIRES sees each case: not as a flight to be organized, but as a complete itinerary to be built. From the moment you leave your building to your next appointment, every segment counts.

Leaving home early? We’ll send a driver to your home, with timetables based on actual traffic, priority access and coordination with your flight.
Arriving in Tokyo for less than 24 hours? We’ll provide you with a rapid transfer, a hotel close to the meeting venue, and a return option optimized according to landing and regulation times.

No need to multiply service providers or manage friction zones yourself. We manage the entire journey, keeping an eye on the big picture.

The role of the air expert, AEROAFFAIRES’ single point of contact

This model is based on a fundamental pillar: the human relationship. Behind each file is a dedicated advisor who is with you every step of the way. He doesn’t follow a script, he follows your constraints. They don’t propose generic solutions, they build a tailor-made response, adapted to the context of the moment.

• Do you have a confidentiality requirement? We adapt boarding procedures.
• Do you want to avoid certain airports or airlines? We’ll exclude them from our proposals.
• Changing your plans at the last minute? We’ll reorganize everything, without unnecessary justification.

Your AEROAFFAIRES consultant is your single point of contact, available at all times. He knows your preferences, your sensitivities, your habits. He can manage your flights as well as those of your team or guests. In a way, he’s the invisible conductor of your travels.

In a world where journeys are increasingly fragmented, this integrated approach gives a rare coherence to the act of traveling. It’s no longer a succession of segments, but a clear, seamless line.

Who is this airline service for?

Executives, VIPs, mobility teams and executive assistants

This business or first-class ticketing offer is not for everyone. It has been designed for those whose travel is frequent, sensitive and complex. And for those who don’t have the time to devote to flight comparisons and contingency management.

For a CEO or executive committee member, every minute counts, every transition must be seamless. Losing half an hour at check-in or dealing with an unanticipated gate change is a real opportunity cost.

For an executive assistant, travel management is often an additional burden on an already busy schedule. Researching, comparing, adjusting, confirming, transmitting, reminding… this is precious time that AEROAFFAIRES can free up.

For a mobility team or travel manager, the priority is elsewhere: controlling costs, avoiding errors and guaranteeing a consistent experience. With a centralized service, validation circuits are shortened, contacts reduced and incidents limited.

And for VIP customers – artists, diplomats, international investors – what counts is discretion, flexibility and smooth handling of every stage of the trip. Excellence in detail. No flashy promises, just impeccable execution.

Private concierge services and luxury hotels

High-end concierge services – in London, Dubai, Paris or Geneva – are calling on us more and more frequently. Why do they do this? Because they’re looking for a reliable, discreet partner capable of offering tailor-made air tickets with the same level of service as a private jet flight.

We know how to meet their needs with :

• fast, well-argued proposals,
• premium fare options consistent with the end customer’s image,
• smooth management of last-minute changes.

For 5-star hotels and palaces, the need is similar: to offer their customers a departure in the best possible conditions, even on a commercial flight. For a return trip, a connection with a stopover, an unexpected departure… we are the relay that guarantees a door-to-door service worthy of the original establishment.

What do all these targets have in common? A willingness to delegate without sacrificing excellence. To waste no time on details, while demanding that everything be perfectly timed.

A new stage in the AEROAFFAIRES strategy

Expanded skills for tailor-made private business trips

Since its creation, AEROAFFAIRES has never stopped evolving. The company first built its expertise on business aviation brokerage, with thousands of flights organized around the world, before structuring a cutting-edge offer in helicopters, medical aviation and ultra-personalized services.

Today, with the integration of commercial ticketing into our concierge service, we are pursuing this trajectory: offering an increasingly comprehensive service, without diluting quality.

Our core business remains private aviation. We don’t lose sight of this. But we know that our customers don’t compartmentalize their expectations. What they’re looking for isn’t one service provider, another for long-haul, a third for logistics: it’s a partner they can trust, capable of managing the whole, in a coherent way.

In this sense, commercial ticketing is not an extension, it’s a natural extension. It’s part of the same service philosophy, with the same standards, and the same demands for responsiveness, confidentiality and precision.

AEROAFFAIRES, your partner for customized premium air mobility

In an industry where many are content to sell flight time or access to a platform, AEROAFFAIRES assumes a different positioning: that of a genuine airline concierge.

This means

• taking the time to listen to real needs, even if they are complex;
• proposing an adapted solution, not just one that’s available;
• anticipating the details that, behind the scenes, will make all the difference;
• embodying elegant service, with no fancy tricks, but absolute rigor.

Our ambition is clear: that every trip organized with us, whether business or commercial, bears the AEROAFFAIRES signature. That of sober, intelligent and deeply human service.

Conclusion: entrust your travels to experts who orchestrate them with precision

Travel patterns evolve, needs diversify, but one thing remains the same: the demands of those who travel often, far and fast.

At AEROAFFAIRES, we’ve long understood that it’s not the nature of the flight that counts, but the quality of the journey as a whole. A private jet is no substitute for a first-class long-haul flight. And a plane ticket, even a business one, isn’t enough if it’s not integrated into a seamless organization.

That’s why we’re expanding our offer today. To enable our customers – be they executives, assistants, concierge services or mobility teams – to entrust their entire trip to a single contact. From the first kilometer to the last.

Our commitment is simple: to offer you a tailor-made in-flight concierge service, combining the agility of private flight, the rigor of high-end commercial flight, and the logistical intelligence of a seamless itinerary.

No noise. No overcrowding. Just what you need, when you need it.