Our values

Since 1991, our priority has remained the same: to make the seemingly complicated possible, to guarantee reliability in the unexpected, and to offer our customers uncompromising quality of service. We support executives, medical teams, families and governments. Sometimes in highly sensitive contexts, where we have to act quickly and well.

What we do is not spectacular. It’s a business of precision, vigilance and discretion. It’s a business built on solid values: because without them, there can be no continuity in service quality. We didn’t choose these values just to fill a page. They structure the way we act. They help us make decisions. And they link us, year after year, to those who place their trust in us.

Humility

In business aviation, it’s all about mastery. Not ego.
We know that every detail counts. An authorization not obtained in time, bad weather, an unloaded baggage item..
Anything can become a breaking point if vigilance fails.
That’s why we work methodically. Each mission is approached as a unique situation, to be dealt with seriously and calmly.
Humility also means recognizing what we don’t know. Taking advice. Call in a more suitable operator. Never confuse speed with haste.

At AEROAFFAIRES, this attitude is shared at all levels.
Because in aviation, it’s not insurance that protects, but rigor.

Authenticity

We don’t need to overdo it.
What we say, we do. What we announce, we deliver.
Our words are sober, sometimes direct – but always well-founded.
This choice of authenticity is reflected in our exchanges as well as in our content. No unnecessary jargon, no vague promises, no fabricated storytelling.
Our customers appreciate this clarity. They know they’re talking to competent people who understand what’s at stake, who take responsibility and who know how to say “no” when necessary.

It’s this simple, lucid, no-nonsense relationship that enables us to build lasting relationships.

Commitment

Our commitment is not contained in a charter. It can be seen in our real availability.
Late calls, night flights, last-minute transfers, coordination with local or military authorities… We don’t count the hours.
Every AEROAFFAIRES consultant follows his missions from start to finish.
They know their customers. They know what they expect. They also know how to deal with the unexpected, how to reformulate a flight plan, suggest an alternative helicopter, reschedule a medical flight with the right doctor on board.

This commitment is a collective one. It relies on the cohesion of our team, on our international network, and on our ability to make quick decisions when the situation demands it.

This, too, is what distinguishes a quality service from a simple booking platform.

Going beyond

We cultivate this culture of continuous learning. Not out of ambition for “growth”, but because in aviation, anyone who stops learning becomes a risk.

No two missions are the same.
Even a Paris-Geneva flight can become complex if a customer arrives from a long-haul flight delayed, if the weather changes, or if a last-minute change occurs in a manager’s schedule.
That’s why we never settle into a routine.
Every case is treated with the same attention as the first day.
Exceeding expectations is not a spectacular performance. It’s a daily requirement: to understand before acting, to see a solution through to the end, to improve a process, to anticipate a problem, to train a new employee seriously.

Loyalty

Built over time
Our customers often choose us for their first urgent assignment.
And then come back. Because they perceive something other than efficiency: a way of doing things, a style of relationship, continuity in quality.
This loyalty is never due to chance.
It’s the fruit of those quatrvalues: humility, authenticity, commitment, surpassing oneself.
At AEROAFFAIRES, these values are not decorative. They are operational.
They accompany us on every flight, every exchange, every decision.