Towards a global airline concierge service: AEROAFFAIRES expands its offer to include commercial airline ticketing
For over three decades, AEROAFFAIRES has been organizing private flights for a demanding clientele: executives, luxury concierges, executive assistants and international institutions. Speed, responsiveness, confidentiality: business aviation is our core business.
But over the years, we have come to expect a broader range of services. Our customers are no longer just looking for a plane, they’re looking for a seamless solution for their entire trip. Whether it’s a round-trip from Paris to Milan on a light jet, or a business trip to Asia via a commercial airline, they want us to take care of everything.
Our new offering meets this need: integrating the booking of commercial airline tickets with our in-flight concierge service. This strategic development enables us to manage the entire customer journey, whatever the nature of the flight.
This offer is aimed at regular travellers who wish to :
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save time by centralizing their requests,
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receive precise advice, without going through impersonal platforms,
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get the best flights without compromising on comfort, punctuality or service.
AEROAFFAIRES thus becomes a conductor of top-of-the-range travel, capable of organizing your private flights as well as your intercontinental connections in premium cabins, while ensuring your transfers and ground services.
This is not a change of positioning, but a deepening of our role. Because, at heart, our mission remains the same: to ensure that our customers can travel without any break in quality, without any loss of time, and without worrying about logistics.
We’re with you in the air, but also far beyond.
Why integrate commercial ticketing?
A natural evolution of in-flight concierge services in response to the growing complexity of business travel
Travelling today, even in first class, is no longer a matter of course. Direct connections are becoming rarer and rarer, connections are getting longer and longer, and the slightest change in schedule can set off a chain of complications. These complex scenarios are part of our customers’ daily lives.
Traditional solutions are no longer sufficient. Booking a flight on one hand, organizing the transfer elsewhere, managing the unexpected on your own: it’s time-consuming, inefficient and incompatible with the schedules of frequent travellers.
By integrating airline ticketing into our offer, AEROAFFAIRES is not changing course. We are deepening our business: organizing complex trips, with rigor and flexibility. Whether it’s a flight on a private jet or an intercontinental flight on a major airline, we take the same care over every detail.
The demand for seamless, unified service
Our customers demand more than just comfort. It’s a seamless, fluid and controlled experience. Flying a Falcon 7X is not incompatible with a commercial flight – as long as the journey is conceived as a whole, with no break in the experience.
Experience shows that perceived quality does not depend solely on the type of aircraft or the level of service. It depends on the logical sequence, the legibility of the journey, and the adaptability of the service. A perfect flight can be spoiled by a late connection, a poorly anticipated transfer, or assistance absent at the key moment.
This is where our model really comes into its own: bringing the entire journey under one roof. Avoid breaks, oversights and technical interfaces. No need to “take over” between two segments of the trip. At AEROAFFAIRES, we don’t delegate the mental burden of linking service providers to the customer: we do it for them.
By integrating commercial ticketing with our in-flight concierge service, we create a seamless chain of services, with each stage integrated into a global travel plan. No duplication, no grey areas. Only clear answers, and perfectly orchestrated travel.
Case study: return from New York to Saint-Tropez, via commercial flight and private business jet
At AEROAFFAIRES, each itinerary is conceived as a whole. It doesn’t matter if one segment is flown on a private jet and the other on a scheduled flight: the priority remains the same – consistency, reliability and peace of mind. Here’s a concrete example of an optimized return trip for an executive and his family, after a week of meetings in New York.
Stage 1 – Departure from New York on a scheduled flight
The return flight begins on a Friday evening. The family travels in Business Class, on a carefully selected scheduled airline. All three seats are grouped in the same row. Meals are vegetarian, as requested.
Stage 2 – Arrival at Paris Charles-de-Gaulle
On arrival, early on Saturday morning, a welcome agent is present at the aircraft door. What follows is a seamless process: rapid passage through checkpoints, complete baggage handling, and private transfer to Le Bourget airport, where the private jet is already prepared. This welcome is organized by AEROAFFAIRES, well in advance. Everyone on site is briefed. The aim is to avoid any disruption to the flow of passengers, despite the change of airport and mode of transport.
Stage 3 – Private flight Le Bourget – Saint-Tropez
At 10:00 am, the aircraft takes off from Paris-Le Bourget. Heading for La Môle airport, the closest to Saint-Tropez. On landing, a driver is waiting on the tarmac to take the family back to their home.
Continuity provided by AEROAFFAIRES
From start to finish, a single point of contact. No switching from one team to another, no loss of information. The same voice, the same rigor, the same attention to detail.
The first contact on arrival in Paris is AEROAFFAIRES. The last contact before entering the villa in Saint-Tropez – that’s us again.
Why does this type of organization appeal to our customers?
- Because comfort doesn’t have to stop at the class of travel.
- Because a long-haul flight should never be followed by a logistical headache.
- Because it’s simpler – and safer – to have a single point of contact for the entire journey.
This case perfectly illustrates the AEROAFFAIRES approach: to think of each trip as a whole, whether it begins at JFK or Orly, whether it continues by private jet or helicopter, whether it involves a single executive or an entire team.
A tailor-made air service: what AEROAFFAIRES offers
Air tickets on commercial lines
This choice is clear, assertive and structuring: the tickets offered by AEROAFFAIRES concern all classes, including business and first class. Why do we do this?
Because they really do meet the standards of comfort, confidentiality and flexibility expected by our customers.
We carefully select the best cabins available, depending on the airline, destination and aircraft. Some airlines offer true First Class – Emirates, Singapore Airlines, Lufthansa – while others excel in Business Class – Qatar Airways, Turkish Airlines, Air France. But not everything is equivalent.
Some night flights are preferable for their seat configuration, others for the discretion of their service or the quality of the stopover lounge.
Our job is to distinguish offers that are comparable in appearance, but very unequal in actual experience. You won’t just receive a list of flights.
You’ll receive a reasoned, contextualized recommendation, tailored to your schedule and priorities.
A single point of contact for the whole trip
That’s what makes all the difference. From the moment you first contact us, you’ll be accompanied by an AEROAFFAIRES advisor who will coordinate the entire trip. This is not an automated platform, nor a ticketing system.
It’s a human service, designed for travelers who want precise, reliable and rapid answers.
We don’t treat each segment as a separate file.
Whether it’s a private flight from Nice to Zurich, a long-haul flight from Tokyo to Paris in first class, or a helicopter transfer on arrival, everything is managed in a single file, by a single person.
You leave with peace of mind, you’re expected every step of the way, and your advisor knows your schedule better than your Outlook diary
. Integrated complementary services
Organizing a flight isn’t just about booking a ticket. It’s about anticipating all the elements that will make your flight go smoothly.
At AEROAFFAIRES, our ticketing service includes the possibility to:
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Choose your seat, depending on the cabin and your habits (window, quiet bubble, direct access to the aisle…).
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Register your meal preferences, including special diets or presentation requirements.
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Access the best private lounges, sometimes even outside standard conditions (via our partner agreements).
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Benefit from a fast-track service, even in foreign airports where formalities can be lengthy
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.Accumulate your miles, or have your loyalty points credited to the right programs.
And if a last-minute change is required – delay, strike, weather, change of plan – your consultant will contact you immediately with a solution. No long waits, no redirection to a third-party service.
You’re taken care of.
An ecosystem of strong airline partners
Our access to professional commercial ticketing platforms
AEROAFFAIRES doesn’t just search for flights on online comparators.
We work via professional ticketing platforms, the same as those used by agencies specializing in diplomatic travel or production teams for international tours.
These tools give us access to:
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real-time availability, including on fare classes sometimes blocked to individuals;
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flexible conditions, with cancellation or modification options, often reserved for professionals;
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negotiated fare grids, sometimes more advantageous than those offered publicly;
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a multi-company reservation system, which enables us to build complex itineraries with several carriers without losing consistency.
This is what enables us to offer you a tailor-made air ticket, designed to fit your schedule, rather than a standardized copy-and-paste offer.
Rigorous selection of partner airlines
Not all classes are created equal, and we know it. Some airlines shine for their cabin quality or punctuality, while others disappoint despite their upmarket image.
That’s why we select our partner airlines according to precise criteria, adapted to your budget and your needs:
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cabin configuration (direct access to the aisle, separation, silence);
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quality of bedding, meals, on-board service;
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average punctuality on the route concerned;
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baggage policy and frequent flyer programs;
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quality of lounges at origin, stopover and destination airports.
We always share these criteria with you, in complete transparency.
Our role is not to sell you a ticket, but to help you make the best choice.
Integrated VIP airport services
In addition to the flight itself, our services include access to airport services usually reserved for very loyal customers or ultra-premium passengers.
Depending on the airport and your needs, we can provide:
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meet-and-greet from the moment you arrive at the terminal, right through to boarding or departure;
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fast-track clearance through security and customs;
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dedicated care when you leave the plane, with accompaniment to your car;
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access to private lounges, including at technical stopovers or during staggered working hours.
In a world where the flight itself is only part of the experience, it’ s these details that make all the difference.
And that’s where AEROAFFAIRES brings its true value: by making every step of the journey as seamless as the take-off of a Phenom 100 or the landing of a helicopter in Monaco.
A door-to-door model of air concierge service
From your office door to your appointment door
A flight can be flawless, but if it’s framed by two poorly coordinated transfers, the overall experience falls apart.
Conversely, a well-orchestrated trip, where every link is anticipated – ground transportation, boarding, air connection, arrival – gives that rare impression: that of a fluid journey, where everything flows naturally.
It’s with this logic in mind that AEROAFFAIRES now conceives each file: not as a flight to be organized, but as a complete itinerary to be built.
From the moment you leave your building to your next appointment, every segment counts.
Leaving home early? We’ll send a driver to your home, with a timetable based on actual traffic, priority access and coordination with your flight.
Arriving in Tokyo for less than 24 hours?
We’ll provide you with a rapid transfer, a hotel close to the meeting venue, and a return option optimized according to landing and regulation times.
No need to multiply service providers or manage friction zones yourself.
We manage the entire journey, keeping an overview.
The role of the air expert, the single point of contact AEROAFFAIRES
This model is based on a fundamental pillar: the human relationship. Behind each file is a dedicated advisor who is with you every step of the way. He doesn’t follow a script, he follows your constraints.
They don’t propose generic solutions, they build a tailor-made response, adapted to the context of the moment.
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Do you have a confidential constraint to respect?
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We’ll adapt your boarding procedures.
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Do you want to avoid certain airports or airlines?
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We exclude them from our proposals.
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You change your plans at the last minute?
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We’ll reorganize everything, without unnecessary justification.
Your AEROAFFAIRES consultant is your single point of contact, available at any time. He knows your preferences, your sensitivities, your habits. He can manage your flights as well as those of your team or guests.
In a world where journeys are increasingly fragmented, this integrated approach brings a rare coherence to the act of traveling.
It’s no longer a succession of segments, but a clear, seamless line.
Who is this airline service for?
Executives, VIPs, mobility teams and executive assistants
This business or first-class ticketing offer is not for everyone. It has been designed for those whose travel is frequent, sensitive and complex.
For a CEO or member of an executive committee, every minute counts, and every transition must be seamless.
Losing half an hour at check-in, or dealing with an unanticipated gate change, is a real opportunity cost.
For an executive assistant, travel management is often an additional burden on an already dense schedule.
Researching, comparing, adjusting, confirming, transmitting, reminding… this is precious time that AEROAFFAIRES can free up.
For a mobility team or travel manager, the priority is elsewhere: controlling costs, avoiding errors, guaranteeing a consistent experience.
With a centralized service, validation circuits are shortened, contacts reduced, incidents limited.
And for VIP customers – artists, diplomats, international investors – what counts is discretion, flexibility, and the smooth handling of every stage of the trip. Excellence in detail.
No flashy promises, just impeccable execution.
Private concierges and luxury hotels
High-end concierges – in London, Dubai, Paris or Geneva – are calling on us more and more frequently. Why do they do this?
Because they’re looking for a reliable, discreet partner capable of offering tailor-made air tickets with the same level of service as a private jet flight.
We know how to meet their demands with:
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fast, well-argued proposals,
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premium fare options consistent with the end customer’s image,
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smooth management of last-minute changes.
5-star hotels and palaces have a similar need: to offer their customers a departure in the best possible conditions, even on a commercial flight.
For a return trip, a connection with a stopover, an unexpected departure… we are the relay that guarantees a door-to-door service worthy of the original establishment.
What do all these targets have in common? A willingness to delegate without sacrificing excellence.
To waste no time on details, while demanding that everything is perfectly in place.
A new stage in the AEROAFFAIRES strategy
Expanded skills for tailor-made private business travel
Since its creation, AEROAFFAIRES has never stopped evolving.
The company first built its expertise on business aviation brokerage, with thousands of flights organized around the world, before structuring a cutting-edge offer in helicopters, medical aviation and ultra-personalized services.
Today, with the integration of commercial ticketing into our concierge service, we are pursuing this trajectory: offering an increasingly comprehensive service, without diluting quality.
The core of our business remains private aviation. We don’t lose sight of this. But we know that our customers don’t compartmentalize their expectations.
What they’re looking for isn’t one service provider, another for long-haul, a third for logistics: it’s a partner they can trust, capable of managing the whole, in a coherent way.
In this sense, commercial ticketing isn’t an extension, it’s a natural extension.
It is part of the same service philosophy, with the same standards, and the same demands for responsiveness, confidentiality and precision.
AEROAFFAIRES, your partner for tailor-made premium air mobility
In a sector where many are content to sell flight time or access to a platform, AEROAFFAIRES has taken on a different positioning: that of a true air concierge.
This means:
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taking the time to listen to your real needs, however complex they may be;
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proposing an adapted solution, not just one that’s available;
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anticipating the details that, behind the scenes, will make all the difference;
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embodying an elegant service, with no fancy tricks, but with absolute rigor
. Our ambition is clear: that every trip organized with us, whether in business aviation or on a commercial airline, bears the AEROAFFAIRES signature.
That of a sober, intelligent and profoundly human service.
Entrust your travels to those who orchestrate them with precision
Travel patterns evolve, needs diversify, but one thing remains the same: the demands of those who travel often, far and fast.
At AEROAFFAIRES, we have long understood that it’s not the nature of the flight that counts, but the quality of the journey as a whole. A private jet is no substitute for a first-class long-haul flight.
And a plane ticket, even a business one, is not enough if it’s not integrated into a seamless organization.
That’s why we’re expanding our offer today. To enable our customers – be they executives, assistants, concierge services or mobility teams – to entrust their entire trip to a single contact, from the first mile to the last .
From the first mile to the last.
Our commitment is simple: to offer you a tailor-made air concierge service, combining the agility of a private flight, the rigor of a top-of-the-range commercial flight, and the logistical intelligence of a seamless journey.
No noise. No overcrowding.
Just what you need, when you need it.
Need a flight? A complete itinerary?
An urgent solution or a complex file to build?
